Return Policy
We want you to be completely satisfied with your purchase from Marchesa. If you are not entirely happy with your item, you may return it within 14 days of receipt for a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging with all tags attached. Proof of purchase is required.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Final sale items
- Personalized or made-to-order products
How to Initiate a Return
To start your return, please contact our customer service team for authorization. Once approved, you will receive instructions on how to proceed.
Return Shipping
You are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
Exchanges
Exchanges are subject to availability. If the item you wish to exchange for is not in stock, we will issue a refund instead.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as soon as possible.
Questions
If you have any questions about our return policy, please reach out to us. We are here to help!
Please note that this policy applies only to purchases made directly through marchesadress.com.