FAQs

SHIPPING

When will my order ship?
Orders are processed within 1-3 business days. Delivery times vary depending on your location and shipping method selected.

What shipping options are available?
We offer standard and express shipping. Please check the shipping options at checkout for details.

Do you ship internationally?
Yes, we ship to select international destinations. Duties and taxes may apply depending on your country.

RETURNS & EXCHANGES

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, with tags attached, and in original packaging.

How do I initiate a return?
Visit marchesadress.com to start your return. A prepaid return label will be provided for eligible items.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return.

ORDERS

Can I modify or cancel my order?
Once an order is placed, changes cannot be guaranteed. Contact us immediately for assistance.

What payment methods do you accept?
We accept major credit cards and PayPal.

PRODUCT & CARE

How do I care for my item?
Refer to the care label attached to your garment for specific instructions.

Are your products sustainable?
We are committed to ethical practices and sustainability in our designs.

GIFT CARDS

How do I redeem a gift card?
Enter your gift card code at checkout to apply the balance.

Can gift cards be refunded?
Gift cards are non-refundable and cannot be exchanged for cash.

STORES & EVENTS

Do you have physical stores?
Visit marchesadress.com for information on our retail locations.

How can I stay updated on events?
Follow us on social media for the latest updates.

OTHER

Do you offer alterations?
We do not provide alteration services.

How can I contact customer service?
For inquiries, please visit marchesadress.com for assistance.